Worldwide Delivery With Full Tracking & Secure Packaging

SunProfit proudly ships worldwide, giving international customers access to our full product range with reliable logistics, safe packaging, and transparent delivery times. Whether you’re ordering from Africa, Europe, Asia, the Americas, or the Middle East, we ensure your parcel is delivered safely and efficiently.

Below is our complete International Shipping Guide, designed to answer every question you may have.

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1. Countries We Ship To

We currently ship to:

🌍 Africa – Most countries including Botswana, Namibia, Zambia, Zimbabwe, Kenya, Nigeria, Ghana, Mozambique
🌍 Europe – UK, Germany, France, Netherlands, Italy, Spain, and more
🌍 Middle East – UAE, Saudi Arabia, Qatar, Bahrain, Oman
🌍 Asia – India, China, Japan, South Korea, Singapore, Malaysia
🌍 North & South America – USA, Canada, Brazil, Argentina, Mexico
🌍 Australia & New Zealand

If your country is not on the list, contact us and we will confirm availability.

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2. International Couriers We Use

Depending on your destination, weight, and delivery preference, we ship using:

• DHL Express
• FedEx International
• UPS Worldwide
• EMS / Postal Service (for selected countries)
• Aramex Global

All shipments include:

✔ Tracking number
✔ Delivery notifications
✔ Secure packaging
✔ Insurance options (if applicable)

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3. International Delivery Timeframes

Delivery times vary by region and courier.

Express International Shipping (DHL / FedEx / UPS)

3–7 business days

Standard International Shipping (EMS / Aramex)

7–21 business days

Factors that may affect delivery time:

• Customs clearance
• Remote delivery areas
• Peak holiday seasons
• Courier delays

We always dispatch orders as fast as possible.

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4. Customs, Duties & Import Taxes

International customers may be charged customs or import duties depending on their country’s regulations.

Important notes:

• Duties and taxes are not included in our product prices
• These fees are set by your government, not SunProfit
• Customers are responsible for paying any customs charges to receive the parcel
• Some countries require additional documentation; we will assist where possible

We always provide:

✔ Commercial invoice
✔ Product value declaration
✔ Required export documentation

This ensures smooth customs clearance.

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5. International Shipping Fees

Shipping fees depend on:

• Destination country
• Package weight & dimensions
• Courier selection
• Delivery speed (standard or express)

All costs are clearly shown at checkout before payment is made.

For large or bulk orders, we offer:

✔ Consolidated shipping
✔ Freight options
✔ Volume‑based discounts

Contact us for customized shipping quotes.

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6. Tracking Your International Order

Once your order is shipped:

You will receive:

• Courier name
• Tracking number
• Tracking link
• Estimated delivery date

Tracking updates normally appear within 24 hours of dispatch.

If your tracking does not update, our support team can assist directly with the courier.

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7. Packaging & Handling Quality

We ensure every international package receives:

✔ Reinforced protective packaging
✔ Shock‑absorbent materials for fragile items
✔ Waterproof and tamper‑proof sealing
✔ Clear customs labeling

This minimizes the risk of damage during long‑distance travel.

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8. International Shipping Restrictions

Some items cannot be shipped to certain countries due to regulations, including:

• Lithium batteries (depending on size/type)
• Hazardous materials
• Pressurized containers
• Oversized items
• Products restricted by international customs

If your item is restricted for international shipping, we will contact you immediately with alternative solutions.

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9. Lost, Delayed, or Damaged Parcels

Although international shipping is reliable, issues can occur.
If your parcel is:

• Missing
• Lost in transit
• Damaged on arrival

We will:

✔ Open a formal courier investigation
✔ Provide assistance with claims
✔ Arrange replacements or refunds (based on investigation results)

Your satisfaction and peace of mind remain our priority.

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10. International Return Policy

Returns from outside South Africa are accepted, but customers must note:

• Return shipping costs are the responsibility of the customer
• Items must be returned in original condition
• Once received and inspected, refunds or replacements will be processed

For defective items, we will work with you to resolve the issue quickly.

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Final Notes — Seamless Worldwide Shipping You Can Trust

Whether you’re ordering from across Africa or across the world, SunProfit ensures:

✔ Fast dispatch
✔ Reliable worldwide couriers
✔ Full tracking and transparency
✔ Secure packaging
✔ Clear communication
✔ Smooth customs processing
✔ Global delivery to your door

We take pride in offering a safe, professional, and trustworthy international shipping experience.