At Sunprofit, we want you to shop with confidence. This page explains when you can return a product, when you qualify for a refund, replacement, repair or store credit.
This policy works together with your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Your statutory rights are not limited by this policy.
1. Quick Summary
You may be able to return a product if:
It was delivered damaged
You received the wrong item
It is incomplete or missing parts
It is defective
You changed your mind (subject to conditions)
Depending on the reason, you may receive:
A refund
A replacement
A repair
Store credit
2. Return Timeframes
Damaged, Incorrect or Incomplete Orders
Report within 30 days of delivery
Change-of-Mind Returns
Return within 30 days of delivery (if eligible)
Defective Products
Return within 6 months of delivery under the CPA implied warranty
Cooling-Off Rights
Where applicable under law, certain transactions may qualify for a statutory cooling-off period
3. Conditions for Returns
To qualify:
Item must include all accessories, manuals and parts
Original packaging should be included where possible
Item must not be damaged due to misuse, negligence or abuse
Item must not be tampered with or altered
Returns may be declined if the product is not in a condition suitable for inspection or resale.
4. Damaged, Incorrect or Incomplete Orders
If your order arrives damaged, incomplete or incorrect:
Provide:
Order number
Clear photos of the product and packaging
Description of the issue
We may offer:
Replacement
Refund
Store credit
Items will not qualify if damage occurred after delivery or due to misuse.
5. Change-of-Mind Returns
We may accept returns within 30 days as a store benefit.
Requirements:
Item must be unused
In original condition
Include all packaging and accessories
Important:
This is a voluntary policy
Delivery fees may not be refundable
Return shipping may be for the customer’s account
6. Defective Products (CPA)
Products carry a 6-month implied warranty of quality under South African law.
If defective, you may qualify for:
Repair
Replacement
Refund
Exclusions include:
Misuse or abuse
Electrical damage or power surges
Improper installation
Accidental damage
Normal wear and tear
Products may be sent for testing before approval.
7. Manufacturer Warranties
Some products include supplier or manufacturer warranties.
Items may be sent for technical assessment
Turnaround times may vary
If no fault is found, testing fees may apply (where disclosed)
8. Digital Products
We do not accept returns for:
Digital downloads
Software keys
Vouchers
Opened or activated software
Unless defective.
9. Data Devices
For laptops, phones and storage devices:
Back up your data before return
Devices may be reset or formatted
Sunprofit is not responsible for data loss.
10. Bundles and Promotions
If purchased as a bundle:
Entire bundle may need to be returned
Free items must also be returned
Partial returns may result in adjusted refunds.
11. Non-Returnable Items
Unless defective:
Custom or personalised items
Special-order products
Intimate or hygiene products
Food and consumables
Opened software or vouchers
12. Rejected Returns
Returns may be rejected if:
Item is not the original product
Missing parts or packaging
Signs of misuse or damage
Rejected items may be returned at the customer’s cost.
Uncollected items after extended periods may be treated as abandoned where legally permitted.
13. Refunds & Store Credit
Refunds
Processed to original payment method
Bank processing times apply
Store Credit
May be issued where applicable
Validity period will be specified
14. Return Shipping
Sunprofit covers returns for defective or incorrect items (where applicable)
Change-of-mind returns may require the customer to pay shipping
