Your Protection, Your Peace of Mind

At SunProfit, we want every customer to feel confident when purchasing from us. That’s why we offer a clear, transparent, and fair warranty process on all eligible products. Our goal is to make warranty claims simple, fast, and stress‑free.

This Warranty Guide explains everything you need to know — including coverage, timelines, what’s included, and how to submit a claim.

---

1. Warranty Coverage

All products sold by SunProfit include a Standard Manufacturer Warranty or a SunProfit Store Warranty, depending on the item.

What Our Warranty Covers

✔ Defective components
✔ Malfunctioning parts
✔ Device failure not caused by misuse
✔ Manufacturer faults
✔ Electrical or mechanical defects

What Our Warranty Does Not Cover

✘ Physical damage (drops, cracks, dents, breakage)
✘ Water damage (unless specified water‑resistant)
✘ Burn marks, corrosion, or tampering
✘ Improper installation or misuse
✘ Wear-and-tear or cosmetic issues
✘ Damage caused by third‑party repairs
✘ Items used outside intended purpose

If you are unsure whether your issue is covered, our support team can check for you.

---

2. Warranty Period

Warranty periods vary based on the product:

• Electronics & Gadgets: 6–12 months
• Tools & Equipment: 3–12 months
• Accessories: 30–90 days
• Power / Solar Products: Depends on the manufacturer (often 6–24 months)

The exact warranty period is always listed on the product page or invoice.

---

3. Proof of Purchase Required

To submit a warranty claim, customers must provide:

✔ Order number
✔ Proof of purchase (invoice or receipt)
✔ Photos/video of the issue
✔ Serial number (if applicable)

This helps us process your claim faster and prevent delays.

---

4. How to Submit a Warranty Claim

Our process is straightforward:

Step 1 — Contact Support

Email or WhatsApp our customer service team with:

• Your name
• Order number
• Product name
• Description of the issue
• Photos or short video as evidence

Step 2 — Initial Assessment

Our team will assess your claim and confirm whether:

• The issue is under warranty
• Additional details are needed
• The item must be returned for inspection

Step 3 — Return / Collection

If needed, we will arrange:

• A return shipping label
  or
• A courier pickup (depending on location and product type)

Customers are responsible for shipping costs unless the defect is proven to be a manufacturing fault.

Step 4 — Inspection

Our technicians or supplier partners will inspect the item within 3–7 business days.

Step 5 — Outcome

Based on the assessment:

✔ Repair (if possible)
✔ Replacement (new unit or equivalent model)
✔ Store credit (if item is discontinued)
✔ Refund (only if repair or replacement is not possible)

We always aim for a fair and customer‑friendly resolution.

---

5. Replacement Conditions

Replacements are issued when:

• The product fails within the warranty period
• The issue is confirmed as a manufacturing defect
• Repairs are not possible or not cost‑effective

Replacements may be:

• The same model
• An upgraded model (if the original is discontinued)
• A similar item of equal value

---

6. Non‑Warranty Repairs

If the issue is not covered under warranty, we will:

• Provide a repair quote (if applicable)
• Inform you of alternative solutions
• Offer discounted replacement options (if available)

There is no obligation to proceed with paid repairs.

---

7. Shipping Fees & Responsibility

Under Warranty Defect (Approved Claim):

✔ Return shipping may be covered
✔ Replacement shipping is fully covered
✔ No inspection fees

Non‑Warranty Issues:

✘ Customer covers shipping fees
✘ Inspection fees may apply (depending on product type)

---

8. Warranty Void Conditions

Warranty may be void if:

• The item was opened or tampered with
• The serial number or warranty sticker is removed
• Damage is caused by power surges or incorrect voltage
• The product was used commercially (when meant for home use)
• Liquids or foreign objects entered the device
• The item was modified or repaired by an unauthorized technician

Please follow product instructions carefully to maintain warranty validity.

---

9. Important Notes

• Warranty covers the item, not accessories like chargers, cables, or packaging unless stated.
• Warranty does not reset after a repair or replacement; it follows the original purchase date.
• For international orders, customers must handle return shipping unless defect is proven.

---

10. Our Promise

At SunProfit, we stand behind the products we sell.
Our warranty process is built on:

⭐ Transparency
⭐ Fairness
⭐ Fast communication
⭐ Quality assurance
⭐ Customer satisfaction

You are protected from the moment you purchase — and we are here to help every step of the way.