Shop with Confidence — Your Satisfaction Comes First

At SunProfit, we want you to feel completely confident when shopping with us. That’s why we proudly offer a 30‑Day Money Back Guarantee on eligible products. If you’re not fully satisfied with your purchase for any reason, you can return it within 30 days for a refund — no hassles, no stress.

Our goal is simple: your peace of mind.

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1. How the 30‑Day Money Back Guarantee Works

If your product does not meet your expectations, you may return it within:

🕒 30 days from the date of delivery

You will receive a full refund (excluding shipping fees) once the item is returned in acceptable condition.

This guarantee applies to items that are:

✔ Unused
✔ In original packaging
✔ In resellable condition
✔ Complete with all accessories, manuals, and components

If the item fails to meet these conditions, partial refunds may apply.

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2. Eligible Products

Most items sold on SunProfit.co.za qualify, including:

• Electronics
• Gadgets
• Tools
• Solar & power products
• Accessories

Some items may not be eligible due to hygiene, safety, or special order requirements (see Section 4).

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3. How to Start a Return

To request a return under the 30‑Day Money Back Guarantee:

Step 1 — Contact Us

Reach out via email or WhatsApp with:

• Your name
• Order number
• Product name
• Reason for return

Step 2 — Receive Return Instructions

Our support team will provide:

• The return address
• Packing instructions
• Courier recommendations

Step 3 — Ship the Item Back

Customers are responsible for return shipping costs unless the item is defective.

Step 4 — Refund Processing

Once we receive and inspect the item:

• Refunds are processed within 3–5 business days
• Refund will be issued to your original payment method

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4. Non‑Returnable Items

For safety, hygiene, or logistical reasons, the following items may not qualify:

✘ Headphones or earbuds (if opened)
✘ Personal-care items
✘ Special‑order items
✘ Clearance or final‑sale items
✘ Batteries or consumables that have been used

If you’re unsure, our team will gladly confirm whether your item qualifies.

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5. Conditions for Refund Approval

To qualify for the full money‑back refund:

✔ Product must be unused
✔ Packaging must be intact
✔ All accessories must be included
✔ Item must not be damaged
✔ Serial numbers and seals must remain untouched

If the product shows signs of use or damage, a partial refund or denied return may occur.

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6. Products Damaged on Arrival (DOA)

If your item arrives damaged or defective:

• Report it within 48 hours
• Provide photos and a short video
• We will arrange a replacement or full refund

This falls under our DOA Policy, not the Money Back Guarantee.

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7. Return Shipping Costs

Return shipping is:

• Paid by the customer for non‑defective returns
• Paid by SunProfit if the item is faulty or incorrectly supplied

We will always help you choose the most cost‑effective return method.

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8. Refund Timeframes

Once the returned item is received and inspected:

⏳ Refunds take 3–5 business days
⏳ Bank processing times may vary

You will receive email or WhatsApp confirmation once the refund is issued.

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9. Our Commitment to You

The 30‑Day Money Back Guarantee is part of our promise to deliver:

⭐ Hassle‑free shopping
⭐ Honest service
⭐ Quality assurance
⭐ Fair refund policies
⭐ Customer‑first support

Your satisfaction is at the heart of everything we do.
If you’re not happy — we’re here to make it right.